XMedius Fax - How to send a fax from the Toshiba XMedius Web Portal

Summary

This guide will walk you through sending a fax through the XMedius Web Portal. This is the preferred way to send a fax from a workstation, especially if the fax contents contain PHI or other sensitive information.

Note: You will need to have an account within XMedius to send a fax via Email.

 

Procedure

Logging into the Portal

  1. Access the XM Fax Web Portal at the following address: https://portal.xmedius.com/clintoncommunitycollege
  2. Your screen should state that "The organization is using an external sign-in service" - this is expected behavior. 
  3. Click the "Sign In" button - you will be redirected to Microsoft 365.

    Uploaded Image (Thumbnail)
     
  4. If asked, sign in with your typical Microsoft 365 credentials. 
    • Note: If you have an active sign-in session already active, you may not have to log in because Single Sign-On will utilize the existing session.
  5. You will be redirected to the XMedius portal and should look like the example below:

    Uploaded Image (Thumbnail)
     

Sending a Fax

  1. Click on the blue "New Fax" button in the top left-hand corner of the screen.

    Uploaded Image (Thumbnail)
     
  2. Fill out the recipient information in the "Recipients" section, then click the "Add" button. (See special notes below in "Additional Notes")Uploaded Image (Thumbnail)
     
  3. Fill out the cover sheet information - most people will find that the standard coversheet (Generic.cse) will be more than sufficient.
    Uploaded Image (Thumbnail)
     
  4. Select the attachments that you want to fax by either clicking the "Browse" button and selecting your file, or by dragging and dropping the file into the outlined box.Uploaded Image (Thumbnail)
     
  5. At the top, you can select the "Sender & Company Information" button to change your outbound information, if required.
    Uploaded Image (Thumbnail)
    Uploaded Image (Thumbnail)
     
  6. You may click the preview button at this time to view what the fax will look like for the recipient, or click submit if you want.Uploaded Image (Thumbnail)
     
  7. If you clicked on "Preview", you'll be given a preview pane of the fax - Click "Submit" if you are content with the preview, or click "Back" to edit the fax.Uploaded Image (Thumbnail)
     

Additional Notes

  • You may send a fax to multiple numbers.
  • If you have any contacts in your XMedius contacts list from previous faxes sent, you will see contact suggestions when typing a number. 
  • The fax number field can be in any of the following formats:
    • +1 518-562-1234
    • +1-518-562-1234
    • +15185621234
    • 1-518-562-1234
    • 15185621234
    • 5185621234

 

Print Article