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Summary
This article will describe the dialing rules when making a call. Clinton Community College has adopted a simplified dialing plan that should feel more familiar with end-users.
Procedure
Dialing an Extension
- To dial someone's extension, enter the three digit extension into either the Teams client or on the desk phone.
- This will dial the full direct inward dialing (DID) number for the user and place the call.
- Example: If you dial "106", you will notice the phone system will dial "+1-518-562-4106"
Dialing a Local (Area Code 518) Number
- To dial a local (area code 518) number, enter the 7 digits into either the Teams client or on the desk phone.
- You will notice that the phone system will automatically add "+1-518" to the telephone number and will place the call.
- Example: If you dial "562-4200", you will notice the phone system will dial "+1-518-562-4200"
Dialing a Long Distance Number
- To dial a long distance number, enter the area code and proceeding 7 digits into either the Teams client or on the desk phone.
- You will notice that the phone will recognize the new area code and add "+1" country code to the number and will place the call.
- Example: If you dial "123-562-4200", you will notice the phone system will dial "+1-123-562-4200"
Dialing an International Number
- To dial an international number, enter the entire phone number into the phone.
- In the Teams desktop client, you can also type out the country code, like "+123" to ensure that you are dialing the correct number.
- The phone system will recognize that the number is not a US-based long-distance number and will default to attempting an international call.
- Example: If you dial "123-123-562-4200", you will notice the phone system will dial "+123-123-562-4200"
Emergency Calls
- To make an emergency call, dial 911 on any phone.
- Certain individuals on campus will be notified of the 911 call and will respond accordingly.
- Clinton Community College complies with Kari's Law and the RAY BAUM's Act (https://www.fcc.gov/mlts-911-requirements) in the following ways:
- Allowing 911 to be directly dialed from any phone with no preceding number needing to be dialed.
- Sending stationary device location information, such as the building and floor, to local and national Public Safety Answering Points (PSAP) when 911 has been dialed.
- Sending mobile device location, such as the building and floor, to local and national Public Safety Answering Points (PSAP) when 911 has been dialed from within the Teams client application.
Additional Notes